Tips from Appleforms.com— 9 Ways to Provide Excellent Customer Service to Your Clients

The phrase “Excellent Customer Service” has always been a part of the marketing pitch of every company for as long as we can all remember. A business that promises that it will do everything that it can just to make sure that their client is fully satisfied during and even after they purchased a product or a service is more preferred by people. And aside from that, if the business is able to deliver the great service that they have promised, then it is also more likely to build strong relationships with their clientele.

Building strong relationships with their customers is basically the reason why companies all over the world are constantly seeking for ways to enhance the customer service that they offer. Because they know that if they make every individual happy after doing business with them, it could result to a higher customer-retention percentage which means larger profits.  Aside from gaining more money, being capable of delivering “Excellent Customer Service” will also make a business gain more credibility and trust from the group which they are marketing their products to.

There are companies out there who seem who seem to have everything figured out in this particular area in running their businesses. These companies seem to know a secret system on how to give their customers a great experience every single time that it keeps them coming back. But the truth is that there is no secret. Keeping your customers happy is not like rocket science. Most of the time, all it takes is courtesy and sensitivity to the needs of your clients. There are a lot of approaches out there which are already proven to be effective in making a customer feel important. All that you need to do is pick the ones which you think will work for the type of business that you have.

We, at Appleforms.com are glad to say that the approach which we use in serving our customers is working very not only for us but also for our clients. A lot of the companies who purchase business forms and other paper products such as carbonless paper and laser labels, have expressed to us that one of the reasons why they keep on buying from us is because we treat them very well. Knowing how to treat every single customer well is probably a trademark of family-run businesses. The reason why we consistently work on keeping our customer service excellent is because we are competing with a lot of companies out there, and we know, that for us to stand out, it would take more than high quality products and low prices. Our company stands out because we truly care.

For those business owners or managers who are looking for tips on how to turn their “OK” customer service to “Excellent”, here are 12 tips that might be really useful for you.

Tip # 1: A smile and a “Hello” can go a long way

Greeting your customers with a warm smile and a cheerful “Hello” is a simple act yet very effective if you want to make them feel that you are excited to do business with them. What you want is to make a good impression to a person in order to gain their trust and confidence and you will never achieve that if you treat someone as just another customer.

Tip # 2: Be patient and willing to help

Helping a customer with problems with a product can be quite stressful especially if the person is already starting to get irate. The best way to deal with this situation is to see it as an opportunity to offer the best assistance that that person has ever received. And for you to do that, you need to be really patient and be genuinely willing to help in solving the issue. Once you have fixed the problem without losing your cool, there is no doubt that your customer will feel that you have served him very well.

Tip # 3: Respond to your customers immediately

Making sure that you respond to any type of communication that was sent to you by your client will show to them that they are important to you.  Not only that, you also show to them that you respect their time by immediately providing them the answers or resolutions that they need, when they need it.

Tip # 4: Listen to your client

Every word that is that is being said by a customer when they are asking about or raising a concern product/service is vital if you want to provide them a customer experience that they will love.  This is why you should listen intently as they speak so that you will be able to gather all the information that you need in order to assist them very well.

Tip # 5: “Always go the extra mile” 
Almost every list of tips on giving excellent customer service has this item in them, and the main reason for that is because it is the best tip out there. Giving or doing something for someone which is more than what they are expecting always works in making them feel special.  Going the extra mile in helping customers should be a habit of business who is aiming to build a loyal customer base.  

Tip # 6: Never make your clients wait for a resolution

One great way of earning a customer’s trust is by treating their time like gold. The best way to show this is to by solving their problems as quickly as you can. Nothing impresses a customer more than to have the answers that they need or to get rid of their problems the quickest way possible.

Tip # 7: Don’t make promises that you can’t keep

One mistake made by businesses is promising something to a customer but failing to deliver it. Disappointing a customer is a critical error which could lead to losing that person’s business completely. On the contrary, if you don’t make such promises but deliver something which exceeds their expectation, then you will definitely turn them into the most loyal customers that you will ever have.

Tips # 8: Keep communicating with clients

One way to build or nurture a good relationship to a customer is to talk to keep in touch with them regularly. It doesn’t mean that you should call them every day until you annoy them. All that you need to do is to make you presence felt especially at times when they really need it. 

Tip # 9: Learn about what your clients do

If you are running a company that sells products and services to other companies and you want to offer an excellent customers service every single time, the best way for you to do it to learn about their type of business. Doing this is really important not just to seem knowledgeable about what they do, but also to be able to become prepared for any challenge.

That was the list of tips that can help you provide “Excellent Customer Service” to your clients. We wish that it they will help you turn your customers into loyal friends on your company.

If your next move is to find tools that can help you run your business more smoothly, then you should really start to consider using carbonless paper in your company. NCR paper can and will help you duplicate business documents in a breeze and without hassle. Appleforms.com can help you have custom printed carbonless forms for your company. We can even talk about it right now if you give us a call on the phone number that we provided on our “Contact Us” page.